Nerd Vault

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Customer Service

 

Shipping

Our standard postage charge within the UK is £2.99 no matter what you order.

U.K orders will be dispatched through courier or Royal Mail first/second class post depending on size.  

We can ship orders internationally contact us if you require us to do so.

Nerd Vault offers a local store Click and Collect service on checkout where items can be picked up from Sweets & Treats the next working day after you place your order. (Photo ID and order conformation is needed when collecting your order) Email conformation will be sent when the order is available for collection.


Returns & Replacements

Returns of unwanted/unsuitable items must be made within fourteen days of receipt of your order.

To arrange a return or an order cancellation please visit the order status link at the bottom of the website or alternatively email us contact@nerd-vault.com with your name address, order details and the reason for the return or cancellation. You will then be emailed with authorisation of the return and details of what to do next. All Items must be returned to us as received, with all original packaging and tags. We suggest that all items are returned to us well-packaged and via a secure method. The customer is liable in respect of postal charges for both returns and initial purchases.

Item faults are also dealt with through the order status link at the bottom of the website or by contacting contact@nerd-vault.com with your name address, order details and the reason for the return and whether you would like a return or replacement. You will then be emailed with authorisation of the return and details of what to do next. We suggest that all items are returned to us well-packaged and via a secure method. If a manufacturing fault is found with the product the postage charges will also be refunded. 

 

Delivery

We attempt to ship orders within one working day via either Royal Mail first/second class post or courier within the U.K. Worldwide orders are shipped via royal mail international standard post and are estimated to take between 5-7 working days. However delays may occur due to customs and all customs charges are the responsibility of the customer.

 

Payment, Pricing & Promotions

We accept credit/debit card payments securely through Paypal. All our prices are listed in pounds sterling. We have the right to withdraw promotions at any time where errors are made. All promotions are subject to availability.