Nerd Vault

 Quick Access
Welcome to Nerd Vault

Shopping Cart is Empty

You have no items in your shopping cart.

Terms and Conditions


Nerd Vault Terms and Conditions


Ordering

Whilst all efforts are made to ensure accuracy of description, specifications and pricing there may be occasions where errors arise. Should such a situation occur Nerd Vault cannot accept your order. In the event of a mistake you will be contacted with a full explanation and a corrected offer. The information displayed is considered as an invitation to treat not as a confirmed offer for sale. The contract is confirmed upon supply of goods.

Delivery and Returns

Nerd Vaults returns policy has been set up to keep costs down and to make the process as easy for you as possible. You must contact us and be in receipt of a returns authorisation (RA) number before sending any item back. Any product without a RA number will not be refunded. 

Exchange 

If/when you receive your product(s), you are not completely satisfied you may return the items to us, within fourteen days for exchange or refund. Returns will take approximately 5 working days for the process once the goods have arrived. Items must be in original packaging, in all original boxes, packaging materials, manuals blank warranty cards and all accessories and documents provided by the manufacturer.

If our labels are removed from the product – the warranty becomes void.

We strongly recommend that you fully insure your package that you are returning. We suggest the use of a carrier that can provide you with a proof of delivery. Nerd Vault will not be held responsible for items lost or damaged in transit.

All shipping back to Nerd Vault is paid for by the customer. We are unable to refund you postal fees unless a fault is found with the product

If you are returning items for exchange please be aware that a second charge may apply. 

Non-Returnable 

For reasons of hygiene and public health, refunds/exchanges are not available for piercing jewellery (earrings, body jewellery, tunnels) (this does not apply to faulty goods – faulty products will be exchanged like for like)

Discounted or our end of line products can only be returned for repair or refund as we will be unable to source any further stock.

Incorrect/Damaged Goods

We try very hard to ensure that you receive your order in pristine condition. If you do not receive your products ordered. Please contract us. In the unlikely event that the product arrives damaged or faulty, please contact Nerd Vault immediately, this will be given special priority and you can expect to receive the correct item within 72 hours. Any incorrect items received all delivery charges will be refunded back onto you credit/debit card.

Delivery service

We try to make the delivery process as simple as possible and our able to send your order either you home or to your place of work.

Delivery times are calculated in working days Monday to Friday. If you order after 4 pm the next working day will be considered the first working day for delivery. In case of bank holidays and over the Christmas period, please allow an extra two working days.

We aim to deliver within 3 working days but sometimes due to high order volume certain in sales periods please allow 4 days before contacting us. We will attempt to email you if we become aware of an unexpected delay. 

All UK orders will be dispatched via Royal Mail or courier depending on the best option to get the item to the customer as soon as possible. We will notify the customer of what service we use and provide any tracking numbers if applicable.

All International orders will be shipped via Royal Mail International post which aims for a 3-7 working day delivery time.

Each item will be attempted to be delivered twice. Failed deliveries after this can be delivered at an extra cost to you or you can collect the package from your local post office or collection point.

Privacy Notice

This policy covers all users who register to use the website. It is not necessary to purchase anything in order to gain access to the searching facilities of the site.

Security

We have taken the appropriate measures to ensure that your personal information is not unlawfully processed. Nerd Vault uses industry standard practices to safeguard the confidentiality of your personal identifiable information, including ‘firewalls’ and secure socket layers. 

During the payment process, we ask for personal information that both identifies you and enables us to communicate with you which will be processed by PayPal